Wednesday, May 6, 2009

Business unusual (part 1)

As the last week has seen me do little of interest except poring over Mothercare catalogues, I thought for a change I would invite a guest correspondent (Peter) to regale you with his tale of a conference he attended a couple of weekends ago. Here in Shanghai it's easy to kid oneself that China is quite westernised really. The following account shows just how wrong such an assumption is. Enjoy.


We have recently taken on an agent who will sell our products to farmers in the Shanghai and Nanjing areas. The company was founded and is run by Jason. Jason is a rotund, jolly Chinese man who possesses considerably more acumen than is evident at first sight, like one or two publicans I have come across in the past. I was supposed to have addressed two seminars – one in each city – that he organised several weeks ago but these were postponed at the last minute due to an outbreak of foot-and-mouth disease in the area. The ministry got on with the job of wholesale slaughter without feeling the need to let the general public know about it or anything. Anyway they appear to have contained the disease because Jason got the go ahead last week to arrange farmer meetings again.

This time, rather than hold separate meetings, he decided on a different tack. He got us and two other companies whose products he sells to split the cost with him of a conference in the mountain resort of Lang Ya Shan, ‘a four hour drive’ away in neighbouring Anhui province. We were all to travel there by coach (via a factory belonging to one of the participating companies) on Friday, have a full day’s conference on Saturday with presentations by all the suppliers; then half a day sightseeing on Sunday morning before returning home. The opportunities for enormous banquets with much drink, good humour and guanxi would then clearly be maximised. Basically it would more or less be me versus 80 Chinese farmers. I could hardly wait.

Jason (Mine Host) picked us up in the driving rain early on Friday morning – me, our sales director Dr Ssu, and Kevin, who still couldn’t believe his luck that I had let him come along. The poor lad never gets to leave the Harbin office very often and, because he works for Boss and me who already speak English, he missed out entirely on a recent UK trip that all the other company interpreters enjoyed.

Mine Host took us to his office, an hour’s wet drive away on the northern suburbs of Shanghai, outside which an empty coach stood waiting. We were first ushered upstairs into a smoke-filled boardroom where, dimly through the fug, I got my first idea of what 80 Chinese farmers looked (and sounded!) like. Over breakfast of fruit, bread rolls (the sugary Chinese ones) and bottled water, MH did a formal welcome presentation giving the history and success record of his (several) companies before we were allowed to board the bus.

As we groaned through the pouring rain it became apparent that the coach had seen better days. Like in an aircraft, each seat had four switches above it for light, air control etc. none of which worked. No seatbelts. Obviously. Looking about, several seats had been crudely welded together. I’d prefer not to think about how they got damaged in the first place. I’m also not sure if the driver knew when to change gear, as it juddered up every hill and he almost stalled it a couple of times before we got to the motorway.


At least no-one was smoking though, which was a huge relief. Possibly worse than smoke though was the muzak blaring from a speaker just above my head. It alternated between trashy rock numbers with razor guitar riffs to big-voiced slow ballads. Having a headache to start with I eventually had to send Kevin to ask the driver to turn it down, which he did for approximately eleven minutes before it was back to full volume again.

We had a wee and fag stop about 11.30 at the M-way services. Kevin said the farmers couldn’t believe it when they were ushered back onto the coach – they wanted to know where lunch was; 11.30 being the usual lunchtime in China. Even the ‘box of strangeness’ that we have for lunch every day in the Harbin office usually arrives before 11.15. Luckily I had brought sandwiches just in case so I was alright, Jack. It was at this point that I noticed Mine Host wasn’t with us - up at the front of the bus as I had thought. It seems he had an important meeting and would join us by car later.

Soon afterwards we went through an M-way toll gate and were immediately pulled over to a waiting area by the side of the road for a routine police check. Twenty minutes later the driver was still talking heatedly to the policeman, surrounded by smoking farmers, so I sent Kevin to find out what was going on. It seems the driver had a fake driving licence.


Needing to stretch my legs now I wandered around the checkpoint area. All across the hoarding the length of the area were 20 or so giant posters showing horrific traffic accidents, most with close ups of mangled people or bits of people. On one of them the picture was blurred, but the inset photo of Princess Di sporting a dreadful 80s perm gave away the reason for its inclusion. I didn’t realise she was recognised here but I suppose the world’s best known road accident victim is an icon the world over.

An hour later and I was extremely glad of my sandwiches and reading book. They let us go eventually. The story now was that it wasn’t a fake driving licence but a wrong, or possibly out of date, licence for the coach itself. Apparently the bus company would get a few days to put the matter right. By now it was around 2.00 and we pulled off the M-way into a village where there was a nice little restaurant for a quick lunch. I was a bit hungry again by now so the farmers must have been suffering. There were even traditional costumes and folk musicians to meet us.

After that it was still an hour and a half to the factory. In true Chinese style, the entire bus save for me and the driver slept soundly all the way there. I could probably have done so if it hadn’t been for the omnipresent muzak, by now at lower volume but at that irritating boom-chack boom-chack level that reminded me of toothache.

Now, our company has five factories in China and this one was one of our major worldwide competitors so I felt a bit strange, not to mention exposed, when we all donned white coats and silly mop-caps for the tour. Dr Ssu’s cunning plan to give his camera to Kevin (who was dressed and looked generally more like the farmers), and pretend to be my interpreter himself whilst Kevin indulged in some amateur industrial espionage, backfired when they said we couldn’t take cameras inside the plant.

We FINALLY reached the resort destination at just after 7.00 (the ‘four hour drive’ thus having taking approximately eleven hours from when I was picked up at home) and dinner was meant to have been at 6.00 so it was dump the stuff and dash.

The place was a lot bigger than I expected – an entire resort hotel sort of thing set in a steep wooded gorge (my window was just feet from a sheer rock-face) with lots of open covered walkways passing by carp ponds linking different buildings. Whilst clearly being a holiday resort, there were no concessions for westerners; none of the staff spoke English, though most of the signs were bilingual – well Chinglish, anyway; we ate for example in the Anquet Hall. The hotel brochure was a spectacularly bad approximation of my native language. It’s as though they had given it to the manager’s primary school age child to translate, without bothering to get it checked by a real English speaker. I got the feeling that I was the first non-Chinese person ever to visit there.




Most impressive of all was the list of products on sale in the guest rooms. You’ll get the idea if you refer to an earlier post describing my experiences at a hotel in Yi’an, but this one, being a flashier place entirely, had more variety on offer. For some reason, Chinese hotels seem to imagine that their guests will have neglected to pack any underwear and so often have men’s briefs on sale in the rooms. This one offered a range, however, including ‘Women knickets’ and ‘Fatmen’s underwear’. Where the ordinary men’s briefs packet was illustrated with the standard posing western male model type, the Fatmen’s alternative showed a portly Indian gent.



You could also purchase, among other things, various teas, vermicelli, playing cards, ‘compressed towel’, and, for the ladies, ‘Women lotion – an adult-only pudenda washing lotion’. This delightful product, it seemed, could ‘clean the adult pudenda quickly and effectively, forming a protective barrier at the using part to protect human body from filth.’ It could also ‘relieve pruritus and get rid of peculiar smell’. Now you can’t say these Chinese hotel proprietors don’t think of everything. The whole (extensive) list of products ended with the promise – or warning, it was hard to tell which – ‘In the event of shortages of goods or adjustement period, whitout prior notice, locations!’

Dinner was the by now familiar banquet, with courses arriving all the time, much individual and collective toasting with baijo (52% alcohol Chinese hooch), m???jo (a wine-strength disgusting liquid) and beer flowing freely. By some accident or design the Chinese expression ‘gan bei’ means both ‘cheers’ and ‘bottoms up’ so mealtimes can be quite a challenge for some. As has been noted before, the Chinese don’t drink very much, if at all, but at least half the farmers had at least some beer. One large farmer across the table took a shine to me when he saw me ‘gan bei’ with the real stuff so he kept up a steady flow of banter, then later presented me his business card in a formal, if somewhat unsteady, manner. It seems I'd made a friend.


To be continued.....

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